Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to notify us of the item(s) you would like to replace your current item.  This will ensure we pull your newly requested item from our inventory to avoid it being sold.

Refunds

You will be eligible for a refund if you receive a damaged or defective item if the damage or defect is our error. Damages that result from improper handling by the shipping company will need to be addressed with the carrier. In the unfortunate event that items are lost or stolen while in the possession of the shipping company, claims will need to be filed with the carrier. The buyer and the carrier will have to come to their own agreement. Once items ship, and are no longer in our possession, we cannot assume any responsibility of the mishandling of the item by the shipping company.  However, we will always do our best to assist you!

 You must reach out to us within 36 hours of receiving the item to address any issues.

Personalized items will be created using the information on the invoice. Please be sure all information included on the invoice is correct before purchasing. Personalization that matches the invoice will not be granted a refund.

Please be sure your shipping information is correct. We will not offer refunds or exchanges for items that are shipped to the wrong location. We will ship to the address in PayPal or the address provided at checkout.  We cannot change the address once an invoice has been paid.

Return requests that involve purchases from BST Facebook pages will be reported to group admin if the request violates that particular group's rules.

To start a return, you can contact us at bellesbeausboutiquess@gmail.com. Please note that returns will need to be sent to the following address: 102 Rea Hill Road, Hazlehurst, GA 31539